No, you don’t have to pay any agent fees.
The agency commission is deducted from the tutor fees. This means there is no extra charge on you – as long as clients follow and act according to our terms and conditions.
However, our commission is to be paid to us directly from you without going through the tutor. Regarding to the payment calculation or methods, please refer to our [Commision Policy].
When you have sent us a tutor request, we will shortlist suitable tutors based on your criteria and send their profiles to you via WhatsApp. After you have selected a tutor, we would proceed to finalise other details of the tuition such as the rate, time slot and start date.
Subsequently, we would send both you and your chosen tutor a confirmation letter stating all the agreed details. Once the confirmation has been issued, changes is only allowed at least 24 hours in advance to the 1st lesson. Finally, we would collect payment of our commission from you upon confirmation.
A day before the 1st lesson, we will send out reminders to both you and the tutor about the lesson. This would be the last chance to make any changes to the lesson. If changes or cancellations are being made within 24hrs before start of lesson without valid reasons, you’ll be liable for the commission stated in the invoice.
After the 1st lesson, Mindworks will ask for your feedback on the tutor and make follow-up arrangements if necessary.
During the process of matching, you may raise any question, be it testimonials, qualifications or experiences etc., to our tuition coordinators and we will help to get answers from the tutor’s side.
If you wish to speak to your preferred candidate, we can help to arrange 3-way call interviews so that you can share more about your concerns or situation directly to the tutor.
If you wish to further verify the tutor’s qualifications and identity, you may request that the tutor bring their relevant certificates and credentials on the 1st lesson. We try not to send online documents due to privacy and security concerns.
There is no minimum commitment.
You may inform our coordinator to terminate after any number of lessons if you feel that you wish to cancel the tuition. You will be required to pay for only the lessons conducted.
If the provided tutor does not meet your needs, you may simply inform our coordinator regarding the cancellation or request a replacement. We will promptly make the necessary arrangements.
Do note that you are still required to make payment to Mindworks for all lessons already conducted.
Once you have given a written (SMS, whatsapp message, email) confirmation, changes are only allowed at least 24 hours in advance to the first lesson’s date.
You shall inform the tutor if a postponement or cancellation of a particular lesson is needed. If the tutor is only informed less than 24 hours away to the start time of the lesson, you shall be liable to pay for the full fee of the lesson.
You are most welcome to give feedback regarding to our tutors and our services by contacting our coordinators.
We appreciate your help in providing us accurate feedback in order to serve you better.